Top 10 Logistics Companies in India

Introduction

Retailers have been relying on logistics companies like FedEx and India Post for decades to fulfill their shipping and transportation needs, with the latter maintaining a heavy monopoly over the industry.

With the recent boom in e-commerce, logistics companies in India have been on the rise as well, paving the way for private players with newer resources to enter the game.

A 2018 World Bank Report ranked India’s LPI (Logistics Performance Index) at 44 amongst 160+ nations across the globe. Logistics companies have and continue to play a huge role in increasing India’s LPI rank and revolutionizing the transportation sector.

With that in mind, we’ve compiled this list of the top supply chain and logistics companies in India.

Top 10 Best Logistics Companies for eCommerce Business in India

These are the best logistics companies and services providers in India that you can hire for your online business and fulfill customer orders on time.

1) Blue Dart

Blue Dart or Blue Dart Express is a top rated company in India that provides premium logistics transportation and distribution services on demand. As of now, it has established its reach across 220 countries and territories, including India.

In fact, Blue Dart has reached almost every corner of this country, covering over 55,400 locations.

From standard and express delivery to temperature-sensitive goods shipping, Blue Dart provides almost every type of logistics service.

For shipments above 10kgs, it provides the Dart Apex option, which is a day-definite door-to-door delivery solution. This solution is available in all major cities in India, including Kolkata, Mumbai, Delhi, and Hyderabad.

Bharat Dart is an expedited shipping service that has been specially designed to transport time-bound items. Alongside providing different types of logistics options, it offers COD, free pick up, DOD (Demand Draft on Delivery), FOD (Freight on Delivery), and POD (Proof of Delivery) services.

Plus, to make the whole logistics process more efficient, it has launched other value-added solutions like location finder, price finder, and order tracking systems.

2) Edgistify

Edgistify was founded in 2016 and currently operates from its headquarters in Mumbai. It focuses on the integrated distribution of consignments across the South Asian reason.

It is among the most popular of logistics start-ups, especially for e-commerce businesses that provide niche goods and services. This is because it offers numerous options for express delivery, same-day and next-day delivery.

Alongside this, eCommerce Companies can also avail value-added logistics services like automated post-delivery proof of delivery, weather-resistant packaging for orders, heavyweight and bulk deliveries, and even temperature-controlled transportation options.

It also has an option for airport-to-airport delivery services which reduce delays when it comes to air freights.

3) Delhivery

Delhivery is a leading logistics company that began its foray into the industry in 2011 and is based out of Gurgaon. It currently operates 5000+ trucks that deliver to over 2500 cities across India.

It is one of the top express logistics companies in the country. Ecommerce companies can avail of numerous express delivery services, including on-demand delivery, time-based, same-day delivery and next-day delivery.

In addition to this, Delhivery is also equipped to handle a variety of order types including heavyweight orders, high-value products and hazardous or dangerous goods.

Added bonuses with this company include flexible payment options, detection of fraudulent orders, along with returns and exchange management.

4) Ecom Express

Ecom Express was founded in 2012, making it one of the earliest Indian e-commerce logistics companies. Its headquarters is located in New Delhi. It focuses on end-to-end express logistics solutions for eCommerce businesses.

In addition to providing the most reliable express delivery services across the country, it also offers a 72-hour guarantee for completion of deliveries, and faster COD remittance.

Other services include specialized handling for valuable cargo, reverse and exchange management, quality checks on returning items and digital services.

5) Rivigo

Rivigo is a freight marketplace and logistics firm that began its journey in 2014 and is currently based in Gurgaon. It has grown in size and popularity because of its efficient development of freight and transportation services.

The focus of Rivigo is to use technology to enable logistics to be more human, while also making it faster, safer, and more efficient.

To optimize the performance of truck drivers and bring in a greater number of them, Rivigo pioneered the operation of Relay Trucking. For every truckload of shipments, drivers are given relay pit stops after every few hundred kilometers where the drivers are changed.

This not only boosts morale for the drivers but allows them to avoid exhaustion and provide greater services. 

6) Shadowfax

Based out of Bangalore, Shadowfax is a logistics company that was launched in 2015 to optimize supply chain management and logistics for a wide variety of industries from food and groceries to fashion, cosmetics, and pharmaceuticals.

Shadowfax makes use of tech and IoT (internet of things) to provide seamless end-to-end logistics solutions for over 100 different major global brands.

Their services include express and hyperlocal delivery, slot-based delivery, real-time COD reconciliation, order pickup and delivery validation, and even GPS-enabled truck tracking.

7) QikPod

QikPod is a logistics company that was launched in 2015, alongside other major logistics companies like Shadowfax and Blackbuck. QikPod makes use of lockers to give customers optimum convenience and ease when it comes to collecting their parcels. This company works with major eCommerce vendors and maintains hundreds of “host lockers” all across the country.

These safe and secured digital lockers use less power and leave behind a minimal indoor footprint. Not only does the method allow customers to pick parcels up at their discretion essentially eliminating the possibility of missed deliveries, but they also allow customers and e-commerce businesses to reduce carbon emissions caused by multiple delivery attempts.

8) 4Tigo Logistics

Here’s another 2015 logistics company, this one founded by two former IIT graduates and eCommerce enthusiasts. This company calls itself the Truck Network and prides itself on reducing wastage involved in the transportation of orders and transit-based delivery mechanisms.

Network actively reduces time wasted while an order is in transit, thereby improving revenue. Profitability is further maintained through low fuel and toll costs. GPS-enabled trucks can be monitored every step of the way to reduce delays and improve customer experience.

9) Locus

Locus, also started in 2015, is a logistics company that emphasizes the importance of using intelligence and strategy to reduce overall logistics costs as well as carbon footprint. In its operation time, it has managed to reduce $100 million in logistics costs for numerous enterprises across 400+ cities in India.

A further accolade of Locus is that it has helped its customers to reduce GHG emissions by 6300+ tonnes. This company enables e-commerce businesses to do dynamic, territory-based and last-mile route planning, alongside providing strategies for dispatch and reverse logistics.

10) LetsTransport

LetsTransport is another IIT-founded logistics company that first entered the industry in 2015, much like its compatriots and competitors. It focuses on providing more effective transportation options to enable optimum efficiency in order fulfillment and boasts that it can provide a 30% improvement in timelines for deliveries.

With LetsTransport, eCommerce businesses can select the vehicle of their choice from numerous different options of varying size, depending on the preference of enterprises and in accordance with order volumes received on a daily basis.

LetsTransport optimizes delivery services by offering drivers benefits and proper training to reduce the likelihood of en-route delivery exceptions.

How to Choose the Best Logistics Companies in India for Your Online eCommerce Business?

Logistics companies are undoubtedly the future of the E-commerce shipping industry. With so many innovative solutions being introduced in the logistics sphere, it should come as no surprise that logistics companies are steadily starting to flood the market.

With new logistics companies popping up on a regular basis, it can be hard to determine which company for logistics services you should be tying up with. This is especially difficult when you have to choose more than one to tie up with, due to high order volumes or increasing customer demands.

While knowing the top logistics companies for Ecommerce is a big step in the right direction, you may not want to ignore the other potentially niche logistics companies out there.

Once you’ve gathered a list of all the possible logistics services companies you can choose from, you can whittle that list down to a perfect fit for your Ecommerce enterprise by using the criteria we’ve listed below.

1) Service Abilities

This refers to the ability and capacity of the logistics company in question to provide the services your Ecommerce business needs. This means they should be equipped to reach the pin codes you require efficiently and handle the volume of orders you receive on a regular basis. 

This in itself will help you narrow down your list, especially if you have clarity about your shipping strategy. Many logistics companies offer access to remote locations while others offer added services in certain locations.

Based on how much you’re shipping and where to, you can determine on a basic level which logistics companies are suitable for you.

2) Service Costs

Every action you take for your Ecommerce enterprise is aimed at meeting your bottom line, i.e., maintaining profitability. This can only be achieved if you strategize to keep costs low. And logistics costs can take a big chunk out of your wallet if you’re not careful.

The cost of receiving services from a logistics company can vary based on the services you’ve requested, the volume of orders shipped every month and additional fees that may come up for labour and handling of orders.

The goal of counting costs is to allow you to get all the logistics services you want within a viable and predictable rate so you’re not hit with unexpected expenses.

3) SLA (Service Level Agreement)

When you are deciding to tie up with a logistics company, the terms of your relationship with this logistics partner will be enumerated in an SLA (Service Level Agreement).

This agreement is used to determine precisely what delivery process is followed, the delivery speed, the pin codes serviced and the overall logistics goals of your company, like reducing delivery exceptions.

With a pre-planned perspective of the SLA terms you absolutely need covered, you can ensure you get the most services for the best rate. It will also allow you to specify improvement initiatives in the long run.

4) Delivery Mechanism

Every logistics company in India has its own unique delivery mechanism. This is basically the workflow it follows to process and ship orders in a timely and safe manner. While most companies may appear from the outset to have similar delivery mechanisms, it is the minute differences that can make the difference. 

For example, one company for logistics services may have a simple delivery process that ends with an automated collection of proof of delivery. This final step allows you to verify the status of successful deliveries without having to perform any additional follow-up and therefore saves you time and effort in the long run.

5) Specialised Services 

Much like how some logistics companies include certain services in their overall delivery mechanism, many also offer specialized services that can be used for other parts of the logistics process.

These can vary based on the logistics company in question and the market trends for logistics services. For example, most logistics companies will cover COD services either as in-built services or specialty services.

Others may offer express delivery or scheduled delivery for an added cost. Some may also offer services like customized, weather-resistant packaging, or temperature-controlled transit. Some may even offer logistics services for a niche range of goods.

Like Delhivery or FedEx that are both known for handling bulk orders or hazardous materials. You can determine the specialised services you need and negotiate the same into your SLA terms to keep costs for these special logistics services low.

6) Insurance and Secured Delivery

Another range of specialised services offered by many logistics companies is insurance and secured delivery. While some specialised services are only for a specific type of goods, a good logistics company will offer these services for any ecommerce industry. Both of these services may prove to be vital to your bottom line.

Providing security for orders being delivered increases the likelihood that the orders will be delivered safely, with minimal concern for damage or rejection from the customer.

In case any order is damaged during transit, insurance services allow you to claim any losses suffered by you due to the damage of that product, in accordance with the terms you’ve agreed to.

These specialized services require extra attention and added detail when addressing them in the SLA, as you would need to ensure that the amount you’re paying for these services is covered by your gains from using them.

7) Tech Capability

The overarching theme of the ecommerce industry is the use of technology to provide convenience. In fact, e-commerce businesses put an immense amount of work into their use of tech to provide customers a fun and easy shopping experience.

So a good logistics service provider would be one that utilises technology to give a fun and easy shipping and delivery experience. 

Technology can help automate numerous processes like inventory and warehouse management, order manifestation, and order tracking. Order tracking is one of the foremost areas where technology has been revolutionizing the logistics industry.

The ideal logistics company to tie up with should be one that uses the latest tech advancements and keeps up with the market trends.

8) Delivery Exception Management

As your company begins to grow, your goal in the Ecommerce industry will shift from bringing in orders to fulfilling the maximum number of orders. Once your order volumes have grown to large scales, you will find that the number of orders that go undelivered increases.

This can happen for numerous reasons, which are termed delivery exceptions. These exceptions include stuck shipments, deliveries that have been delayed or cancelled, and failed deliveries, among others. 

With the help of the right logistics partner, you will be able to proactively address and reduce the number of delivery exceptions that occur by tracking patterns and creating specialised workflows.

Whether or not a logistics company is equipped and willing to help you make improvements to their delivery mechanism will tell you a lot about whether that company is right for you.

9) Reverse Logistics

Reverse logistics is an extremely vital and completely unavoidable part of any Ecommerce business. Even if you reduce your delivery exceptions drastically, there will likely still be cancellations and returned items.

Making this process easy for customers is your job. Making this process easy for you is the job of your logistics partner. When you’re scanning through the various logistics companies, take a good look at the reverse logistics services they provide, especially with respect to the processing of the returning order and tracking of it. 

An inefficient reverse logistics mechanism could result in returning orders being damaged or lost. Your business would therefore face an additional loss of the product after having lost out on the sale with the customer already.

The goal with reverse logistics is for the product to return to the origin warehouse to be restocked and then resold.

10) Past Performance

All the above attributes are parts of the puzzle that make up any logistics company. But you also need to see the picture as a whole to know how the pieces fit.

Provision of one or two services may be great, but it is their overall performance that ensures positive results over time and makes customers happy. Prior to tying up with any logistics company, it’s important to read reviews and share stories about past user experiences with them. 

This will give you a clearer idea of which services they specialise in and whether or not they are suitable for you. Even after you’ve selected and tied up with a logistics company, performance appraisals should be carried out regularly.

This is the only way to ensure that this logistics company is working well with your eCommerce endeavour.

Conclusion

If you’re a business looking for the basics, you would need a shipping partner that provides reliable logistics services in India over a wide range of pin codes.

However, as you grow you will find that that’s not all you need. You also need one that understands the requirements of e-commerce companies, the technicalities of logistics, and how to keep customers satisfied.

We used a wide variety of parameters set by both small and large enterprises to determine which companies are conclusively the best ecommerce logistics companies in India.

And to simplify the process for our readers, we’ve broken down these logistics services providers of India based on their services, their pin code reach, these specialties, and many other features offered.

We hope this list helps you to select a cost-effective and highly efficient logistics partner based on your business needs.