High RTO Rates and Delivery Failures Were Impacting Profitability. The company experienced increasing delivery failures, high Return-to-Origin (RTO) rates, rising shipping costs, and poor courier performance visibility. These challenges directly affected customer satisfaction and operational efficiency.
About the Client
A fast-growing fashion retailer struggled with high RTO rates, failed deliveries, and increasing logistics costs.
By implementing ShipEak’s AI-powered shipping automation, NDR management, and tracking platform, the brand improved delivery success, reduced logistics costs, and enhanced customer experience.
As order volumes increased, logistics operations became increasingly difficult to manage. The company faced:
ShipEak implemented a fully automated logistics intelligence framework.
ShipEak automatically selected the best courier partner for each order based on:- Delivery location, Historical courier performance, SLA success rates, Shipping cost optimization.
ShipEak automated:- Failed delivery workflows, Customer communication, Address verification, Reattempt scheduling.
Customers received:- WhatsApp updates, Email notifications, SMS alerts, Branded tracking experiences.
ShipEak streamlined:- Return requests, Reverse pickups, Refund workflows.
The management team gained complete visibility into:- Carrier performance, RTO trends, Delivery success rates, Logistics costs.
“ShipEak transformed our logistics operations. Their AI-powered courier allocation and NDR automation helped us significantly reduce RTO rates while improving customer satisfaction. The platform delivers measurable business value every day.”
Vice President – Supply Chain & Logistics Ecommerce Operations
ShipEak automates NDR resolution workflows, customer communication, and reattempt management to help businesses recover failed deliveries before they become costly RTOs.
ShipEak uses intelligent carrier allocation, delivery performance insights, and automated workflows to proactively reduce NDR cases and improve delivery success rates.
ShipEak provides real-time visibility, automated customer engagement, and actionable analytics that help brands reduce RTO losses, improve customer experience, and protect revenue.
Saveen Kumar is the Founder of ShipEak.com, an AI-powered Logistics Intelligence Platform helping Ecommerce, D2C, SMBs, and enterprises automate shipping,...
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