Reducing WISMO (Where Is My Order) Queries and Improving Post-Purchase Customer Experience Through Real-Time Shipment Tracking
About the Client
A leading consumer electronics retailer serving customers across the UAE, Saudi Arabia, Kuwait, and Qatar was experiencing rapid growth in online orders.
The company sold smartphones, laptops, gaming devices, home appliances, and accessories through multiple online channels. As shipment volumes increased, customer support teams struggled to manage the growing number of shipment-related inquiries.
The company was processing more than 120,000 monthly shipments through multiple logistics partners. Customers frequently contacted support teams asking about their orders.
ShipDesk deployed its AI-powered Shipment Tracking and Customer Visibility Platform.
Consolidated shipment events from multiple carriers into a single centralized dashboard.
Fully branded tracking page with real-time updates, EDD and support access.
Proactive updates via WhatsApp, SMS and Email at every major milestone.
Automatically detects delays, failed attempts, SLA breaches and exceptions to proactively inform customers.
Accurate delivery predictions before and during transit to set clear expectations.
“Before ShipEak, our support team spent most of their time answering shipment status questions. Today, customers track orders themselves through ShipEak’s branded tracking experience. We’ve dramatically improved customer satisfaction while reducing support costs.”
Director – Customer Experience & Ecommerce Operations
Track shipments across multiple carriers from a single dashboard.
Strengthen your brand with custom tracking pages.
Delivers accurate delivery estimates and improves confidence.
Saveen Kumar is the Founder of ShipEak.com, an AI-powered Logistics Intelligence Platform helping Ecommerce, D2C, SMBs, and enterprises automate shipping,...
All stories by Kumar Saveen
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