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Deliver Confidence, Reduce Anxiety, and Enhance Customer Satisfaction
ShipEak Estimated Delivery Date (EDD)
In today’s fast-paced eCommerce and D2C world, customers expect clear, accurate, and timely information about their orders. Uncertainty about delivery dates leads to increased customer support inquiries and decreased satisfaction. ShipEak’s Estimated Delivery Date (EDD) module leverages AI and real-time data to provide precise delivery predictions, ensuring your customers are always in the know.
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Improve Conversions and Reduce WISMO with Accurate EDDs.
ShipEak Estimated Delivery Dates (EDD)
Customers today expect transparency, speed, and reliability. Generic delivery timelines like “5–7 business days” no longer meet customer expectations. ShipEak’s EDD module empowers your business to:- Provide clear, real-time delivery estimates at checkout and beyond, Reduce “Where is my order?” (WISMO) inquiries and building customer trust, Enhance operational planning with accurate delivery forecasting, Improve overall customer satisfaction and drive repeat business.
Key Features of ShipEak’s EDD Module
AI-Powered Delivery Predictions
ShipEak’s EDD engine uses machine learning and real-time logistics data to predict accurate delivery dates. It factors in carrier performance, delivery history, regional variations, product types, and even external variables like weather and holidays to provide a precise estimate.
Real-Time Dynamic Updates
EDD calculations are not static. As soon as an order is processed, ShipEak tracks shipment progress and updates the estimated delivery date based on actual conditions. This ensures customers receive timely and reliable delivery information.
Display EDD Across Multiple Touchpoints
Show customers their delivery estimates at critical points in their journey, including:- Product pages: Encourage conversions with upfront delivery information, Checkout: Reinforce purchase confidence by showing exact delivery timelines, Post-purchase emails: Keep customers informed with updated EDDs, Branded tracking pages: Reinforce trust with proactive delivery updates.
Customizable Display Options
Tailor how EDDs are displayed to match your brand’s voice and style. Whether you prefer a simple date range (“Arriving by May 5”) or detailed milestone breakdowns (“Shipped on May 2, Estimated Delivery May 5”), ShipEak’s module adapts to your preferences.
Carrier Performance Data Integration
ShipEak’s EDD module pulls in real-time data from over 550 global carriers, including FedEx, UPS, DHL, Blue Dart, Delhivery, and others. It considers individual carrier reliability, transit times, and current performance to generate the most accurate predictions possible.
Regional and External Factors Consideration
Unlike static systems, ShipEak’s EDD engine adapts to external conditions such as regional holidays, carrier disruptions, weather delays, and local delivery capacity. This ensures delivery promises remain realistic and reliable.
Automated Customer Notifications
Keep customers updated on any changes to their estimated delivery date through automated notifications via email, SMS, WhatsApp, or IVRS. Proactive communication reduces WISMO inquiries and enhances the customer experience.
Analytics and Reporting on EDD Accuracy
Monitor delivery forecast accuracy with ShipEak’s analytics dashboard. Track metrics such as:- Prediction accuracy rate, Delivery exceptions and delays, Carrier performance comparisons, Regional delivery performance trends. These insights help you refine your delivery strategies, improve customer communication, and optimize carrier selection.
ShipEak - All in One Platform to Deliver Clarity, Build Trust, and Take Control of Post-Purchase Ecommerce Logistics
1. Send timely tracking updates to customers to keep them updated
2. Enable a Single Order tracking page for customers
3. Identify Shipping Delays and auto-escalate to shipping carriers
4. Take 'Issue Specific' Customer feedback on failed deliveries and send to carriers
5. Help Customers to report Fake Delivery Attempts by carriers
6. Final Outcomes achieved by the Ecommerce Company
How ShipEak customers improve revenue and retention
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Seamless integration
500+ carriers
Access ShipEak global network of carriers, postal services, last-mile delivery partners, 3PLs, freight forwarders, LTL carriers, and major carrier subsidiaries, including reliable local delivery companies.
50+ platforms
ShipEak provides native, plug-and-play integrations with major eCommerce platforms and business tools, including Shopify, NetSuite, Salesforce Cloud Commerce, Magento, Klaviyo for email marketing, Zendesk for customer support, and Attentive for SMS engagement. All these are designed to keep your systems perfectly in sync.
Tracking API and webhook
ShipEak’s tracking APIs and webhooks are designed for effortless engineering. Whether you’re a startup or an enterprise, you can easily integrate shipment tracking with over 1500 carriers globally; eliminating the complexity and time usually needed for manual integrations.
Set Clear Expectations. Drive Loyalty. Brands Trust
ShipEak’s AI-Powered EDD Predictions
A big opportunity for your business growth. Delivering Results for Industry Leaders. We are
proud of our work for and have worked hard.
35,000,00
Shipments Processed monthly
+2000
Cities Served Worldwide
+756
Satisfied Clients
+90
Operational Countries
Integrate multi-carrier tracking via API
With ShipEak’s easy-to-use tracking API, you can quickly integrate shipment tracking into your website or system. Give your customers complete visibility across every delivery touchpoint- without stretching your development time or resources.
- Global coverage: 600+ carrier integrations and 45+ languages
- Accuracy: Normalized data and standardized 5 main- and 28 sub-statuses
- Data integrity: AI helps recognize new tracking number patterns
- Uptime & Reliability: 99.99%+ uptime, ISO 27001, SOC2, and GDPR compliance
FAQs on ShipEak Estimated Delivery Date (EDD)
Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help
ShipEak’s AI-powered EDD engine analyzes real-time logistics data, carrier performance metrics, delivery locations, and external factors such as weather and holidays. This dynamic approach ensures highly accurate delivery predictions for every shipment, improving transparency and customer satisfaction.
The EDD can be displayed at multiple customer touchpoints, including product pages, checkout, post-purchase emails, and branded tracking pages. This keeps customers informed at every stage of the journey and reduces delivery-related inquiries.
Absolutely. ShipEak’s EDD updates dynamically as the shipment progresses, reflecting changes due to carrier delays, weather disruptions, or other real-time factors. Customers and businesses are notified proactively, ensuring accurate and transparent communication.
By providing precise delivery timelines and proactive updates, ShipEak’s EDD module eliminates uncertainty and sets realistic expectations. This reduces “Where is my order?” (WISMO) inquiries, improves customer trust, and creates a positive post-purchase experience.
Yes, ShipEak’s EDD module adheres to global data protection and privacy standards including SOC 2, ISO 27001, ISO 27701, and GDPR. This ensures customer data and delivery information are handled securely and compliantly.
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