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Reduce Failed Deliveries, Minimize RTO, and Maximize Customer Satisfaction
ShipEak NDR Management
Failed deliveries, also known as Non-Delivery Reports (NDR), represent a significant challenge for eCommerce and D2C brands. High NDR rates not only increase operational costs and Return to Origin (RTO) but also lead to poor customer experiences and lost revenue. ShipEak’s NDR Management module offers an intelligent, automated solution that proactively manages delivery exceptions, reduces failed deliveries, and transforms the delivery process into a seamless, customer-friendly experience.
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ShipEak NDR Management
An efficient NDR management system is essential because:- 1. High NDR rates result in increased RTO and wasted shipping costs, 2. Failed deliveries impact customer satisfaction and brand reputation, 3. Manual NDR handling is time-consuming and prone to errors, 4. Quick, proactive issue resolution minimizes revenue loss and strengthens customer trust.
With ShipEak, businesses can transform delivery failures into success stories.
Key Features of ShipEak’s NDR Management Module
Real-Time Delivery Exception Tracking
Stay on top of delivery challenges as they happen. ShipEak monitors delivery statuses in real time and identifies NDR events- whether due to customer unavailability, incorrect addresses, payment issues (in COD orders), or carrier-related delays.
Automated Customer Communication
ShipEak automates proactive communication with customers via SMS, WhatsApp, email, and IVRS as soon as a delivery exception occurs. Customers are notified about the issue and prompted to provide updated information or confirm redelivery preferences, improving the chances of successful delivery on the next attempt.
Dynamic Reattempt Scheduling
The system coordinates with carrier partners to schedule reattempts based on updated customer inputs and predefined business rules. This reduces delivery failures, minimizes RTO, and enhances the customer experience by ensuring timely delivery.
Root Cause Analysis for Failed Deliveries
ShipEak captures detailed NDR reasons—such as incomplete addresses, incorrect contact details, customer refusal, or payment issues—providing actionable insights for operational improvements. This helps identify recurring issues and enables corrective measures.
Customizable NDR Handling Rules
Tailor NDR workflows to align with your business objectives. Set rules for when to trigger proactive communication, how many reattempts to allow, and when to escalate unresolved delivery exceptions to customer support or other channels.
Carrier and Channel Integration
ShipEak seamlessly integrates with 500+ carrier networks and eCommerce platforms, ensuring real-time NDR updates and action triggers. Whether orders come from Shopify, Magento, WooCommerce, BigCommerce, or marketplaces, NDR events are captured and handled consistently.
Advanced Analytics and Reporting
Access detailed insights into delivery performance and NDR trends:- NDR rates by carrier, region, and delivery mode, Most common failure reasons (e.g., customer not available, address errors), Reattempt success rates, Time to resolution for delivery exceptions. These analytics empower businesses to reduce NDR rates, optimize carrier partnerships, and improve delivery reliability.
RTO Reduction Strategies
By proactively resolving delivery issues and facilitating successful reattempts, ShipEak significantly reduces RTO volumes. This not only cuts costs but also ensures better inventory management and faster cash flow recovery for returned goods.
Improved Customer Satisfaction and Loyalty
NDR events often frustrate customers, especially if they feel left in the dark. ShipEak’s automated updates, real-time visibility, and proactive reattempts turn a negative situation into a positive brand interaction, enhancing loyalty and encouraging repeat business.
ShipEak - All in One Platform to Deliver Clarity, Build Trust, and Take Control of Post-Purchase Ecommerce Logistics
1. Send timely tracking updates to customers to keep them updated
2. Enable a Single Order tracking page for customers
3. Identify Shipping Delays and auto-escalate to shipping carriers
4. Take 'Issue Specific' Customer feedback on failed deliveries and send to carriers
5. Help Customers to report Fake Delivery Attempts by carriers
6. Final Outcomes achieved by the Ecommerce Company
How ShipEak customers improve revenue and retention
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Seamless integration
500+ carriers
Gain access to a global network of carriers, postal services, last-mile delivery providers, 3PLs, freight forwarders, LTL carriers, and major carrier subsidiaries, along with reliable local courier partners.
50+ platforms
Effortlessly sync your workflows using our native APIs and integrations with Shopify, NetSuite, Salesforce Commerce Cloud, Magento, Klaviyo, Zendesk, and Attentive.
Tracking API and webhook
Spend less time coding and more time scaling. ShipEak robust tracking APIs and webhooks offer seamless access to 500+ global carriers; built for developer efficiency.
High-Growth Brands Depend on ShipEak to
Slash RTOs with Proactive NDR Management
A big opportunity for your business growth. Delivering Results for Industry Leaders. We are
proud of our work for and have worked hard.
35,000,00
Shipments Processed monthly
+2000
Cities Served Worldwide
+756
Satisfied Clients
+90
Operational Countries
Integrate multi-carrier tracking via API
Improve your customer experience with seamless shipment tracking built right into your site or system. ShipEak’s tracking API provides complete visibility without taxing your developers.
- Global coverage: 600+ carrier integrations and 45+ languages
- Accuracy: Normalized data and standardized 5 main- and 28 sub-statuses
- Data integrity: AI helps recognize new tracking number patterns
- Uptime & Reliability: 99.99%+ uptime, ISO 27001, SOC2, and GDPR compliance
FAQs on ShipEak NDR Management
Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help
NDR (Non-Delivery Report) management involves identifying and resolving delivery failures proactively. ShipEak’s NDR Management module helps businesses minimize RTO rates and delivery exceptions by automating customer communication, reattempt scheduling, and exception handling. This ensures improved delivery success and reduced operational costs.
ShipEak monitors delivery status in real time and identifies exceptions such as customer unavailability, address errors, or payment issues. It initiates automated customer communication via SMS, email, or WhatsApp to resolve issues and coordinate reattempts with carriers. This proactive approach reduces delivery failures and enhances customer satisfaction.
Absolutely. ShipEak’s flexible system allows businesses to define custom NDR workflows, including rules for proactive communication, escalation processes, and reattempt limits. This customization ensures that your NDR management strategy aligns perfectly with your operational goals and customer expectations.
Yes! ShipEak offers detailed analytics and reporting on NDR rates, common failure reasons, reattempt success, and carrier performance. These insights help businesses identify recurring delivery issues, optimize carrier selection, and improve operational efficiency.
ShipEak is committed to data security and compliance, adhering to SOC 2, ISO 27001, ISO 27701, and GDPR standards. This ensures that all delivery data and customer information are handled securely and in compliance with global privacy regulations.
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