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One dashboard. Zero hassle. 100% control over tracking, integrations and delivery
ShipEak Product
ShipEak is a leading Software-as-a-Service (SaaS) platform founded in 2022
to improve the customer post-purchase experience for ecommerce businesses,
B2B, Retail, and D2C brands globally. ShipEak provides a range of advanced tools to manage the complete shipping operations, automates logistics workflows, and provides real-time insights to optimize delivery performance with ease.
We are trusted by major global brands
ShipEak brings the tech backbone D2C and Ecommerce leaders need to simplify business operations and improve client retention.
ShipEak Product - Built for Ecommerce. Powered by Automation. Loved by Brands.
ShipEak brings together powerful tools to manage your complete post-purchase journey that include real-time shipment tracking, fast returns management solution, multi-carrier shipping, COD/NDR automation, and intelligent carrier allocation. Improve your customer experience with branded tracking pages and AI-powered EDD predictions provided by ShipEak. Easily integrate with carriers, WMS, Ecommerce platforms, and leading technology partners to build a connected logistics ecosystem that scales with your business and generate more revenue.
Key Features of ShipEak Product
Real-Time Shipment Tracking
ShipEak provides real-time tracking across 550 global carriers, including popular providers like FedEx, UPS, DHL, and USPS. Customers receive automated notifications via multiple channels that include WhatsApp, SMS, email, and IVRS. This helps them keep informed at every stage of the delivery journey and reduce WISMO queries.
Returns Management
The platform provides a self-service returns portal that aligns with your business’s return policies. Shipeak’s return management software automates the approval process, generates return labels, and keeps customers informed throughout the return journey. It helps in improving customer satisfaction and building loyalty.
Multi-Carrier Shipping
Integrate quickly with over 500 global carriers, including FedEx, Delhivery, Blue Dart, and UPS. Businesses can onboard new shipping companies within a day and ensure scalability and flexibility in their ecommerce shipping operations.
Logistics Automation
Automate key ecommerce logistics processes, from tracking to order allocation, with ShipEak’s AI-driven workflows. Increase efficiency, reduce manual errors, and save money.
Cash on Delivery (COD) Management
Efficiently manage Cash on Delivery operations like cash reconciliation and rider settlements. ShipEak provides faster payouts and accurate financial tracking to manage the complete COD processes and improve the business growth.
Non-Delivery Report (NDR) Management
ShipEak automates the handling of failed deliveries by initiating customer communication to ascertain delivery issues and updating carrier partners for re-attempts. This proactive approach helps in reducing the Return to Origin (RTO) rates and improve delivery success.
Branded Tracking Page
ShipEak helps in creating a unique fully customized branded tracking experience that reflects your company’s identity. Better engage with your customers by providing real-time updates and personalized notifications across multiple channels.
Carrier Allocation
ShipEak’s machine learning (ML) engine recommends the best carrier for each shipment based on the past performance data. This ensures optimized delivery routes, lower costs, and improved customer satisfaction.
Estimated Delivery Date (EDD) Prediction
ShipEak predicts accurate delivery dates and helps in setting clear expectations for customers and improving their shopping experience. It does this by utilizing real-time data and AI algorithms.
Analytics and Reporting
ShipEak platform provides advanced level shipping analytics on carrier performance, delivery metrics, and customer feedback. These insights help businesses to make well informed decisions, optimize logistics operations, and give better overall efficiency.
Fast API Integrations
ShipEak integrates with major Ecommerce platforms like Shopify, Magento, WooCommerce, and BigCommerce, as well as with Warehouse Management Systems (WMS), Order Management Systems (OMS), and ERP systems and provide a unified logistics ecosystem.
Security and Compliance
The platform adheres to international security standards, holding certifications like SOC 2, ISO 27001, ISO 27701, complies with GDPR regulations. This ensures data security & privacy.
ShipEak - All in One Platform to Deliver Clarity, Build Trust, and Take Control of Post-Purchase Ecommerce Logistics
1. Send timely tracking updates to customers to keep them updated
2. Enable a Single Order tracking page for customers
3. Identify Shipping Delays and auto-escalate to shipping carriers
4. Take 'Issue Specific' Customer feedback on failed deliveries and send to carriers
5. Help Customers to report Fake Delivery Attempts by carriers
6. Final Outcomes achieved by the Ecommerce Company
How ShipEak customers improve revenue and retention
Get a Free Demo to Know More About ShipEak Product
Seamless integration
1,208 carriers
Tap into ShipEak worldwide network of trusted partners like carriers, postal services, last-mile couriers, 3PLs, freight forwarders, LTL providers, and even local delivery services; to handle every step of your shipping needs.
70 platforms
Connect with leading Ecommerce platforms and apps through ShipEak built-in integrations, i.e. Shopify, NetSuite, Salesforce Commerce Cloud, Magento.
Tracking API and webhook
Built for developer simplicity. ShipEak gives access to powerful multi-carrier tracking APIs and webhooks that manage shipment tracking setup and helps in connecting you to over 1,000 carriers around the world with minimal effort.
From Checkout to Delivery - Top Companies Trust ShipEak to Keep Customers Happy
A big opportunity for your business growth. Delivering Results for Industry Leaders. We are
proud of our work for and have worked hard.
35,000,00
Shipments Processed monthly
+2000
Cities Served Worldwide
+756
Satisfied Clients
+90
Operational Countries
Integrate multi-carrier tracking via API
ShipEak helps in adding shipment tracking to your system or website for a smooth, end-to-end tracking experience. With ShipEak’s tracking API, you can provide real-time shipment visibility across multiple touchpoints and without overloading your development team.
- Global coverage: 520+ carrier integrations and 45+ languages
- Accuracy: Normalized data and standardized 5 main- and 28 sub-statuses
- Data integrity: AI helps recognize new tracking number patterns
- Uptime & Reliability: 99.99%+ uptime, ISO 27001, SOC2, and GDPR compliance
FAQs on ShipEak Product Features
Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help
ShipEak provides AI-powered logistics automation, multi-carrier shipping, real-time tracking, returns management, branded tracking pages, and API integrations with eCommerce platforms and WMS/ERP systems. These features work together to optimize delivery performance and better customer satisfaction.
ShipEak integrates with over 500 carriers globally and uses advanced level machine learning algorithms to select the best carrier for each shipment based on cost, speed, and reliability. This ensures faster deliveries and reduced RTO rates.
Yes! ShipEak provide a self-service returns portal and automated notifications via email, SMS, WhatsApp, and IVRS. Customers stay informed, and your team saves time with reduced inquiries and manage the product returns.
ShipEak is built with enterprise-grade security, adhering to SOC 2, ISO 27001, ISO 27701, and GDPR compliance standards. Your data and customer information are protected with the highest security protocols.
Absolutely Yes. ShipEak connects with all the popular ecommerce platforms like Shopify and Magento, WMS/ERP systems, payment gateways, and other related marketing tools. This ensures a unified logistics ecosystem without disrupting your current workflows.
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ShipEak Data Security Certifications
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