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Keep Customers Informed. Reduce WISMO. Boost Loyalty.
Real-Time Shipment Tracking with ShipEak
In today’s fast-paced ecommerce & quick-commerce industry, customers
demand real-time visibility of their orders. ShipEak’s Shipment Tracking
module ensures your brand delivers a transparent and engaging
post-purchase experience. With tracking across 550+ global carriers-
including FedEx, UPS, DHL, and USPS; ShipEak helps businesses to keep
customers informed, engaged, and satisfied.
We are trusted by major global brands
Give your buyers real-time visibility with 500+ carrier integrations and reduce WISMO tickets effortlessly.
Real-Time Shipment Tracking That Delivers Peace of Mind
With ShipEak’s smart tracking module, you and your customers stay in the loop- every step of the way. From dispatch to doorstep, monitor shipments in real time across 500+ global carriers. Reduce WISMO (“Where is my order?”) queries with automated updates via email, SMS, WhatsApp, and more. You can create branded tracking pages that reflect your identity while offering complete transparency, trust, and better post-purchase experience.
Key Features of ShipEak Shipment Tracking
Global, Real-Time Visibility
ShipEak’s shipment tracking supports over 550 carriers worldwide and provides a unified tracking solution for diverse shipping needs. Whether domestic or cross-border, our platform makes sure proper real-time updates on shipment status from warehouse to doorstep.
Branded Tracking Pages for Improved Experience
Transform the post-purchase journey into a brand experience with customizable, branded tracking pages. Reflect your brand identity, add personalized messaging, and keep customers engaged throughout the delivery process. Thse are:- Customize Colors & Logos, Add Promotional Banners & Cross-Selling Options, Personalized Messaging for Key Status Updates.
Multi-Channel Notifications
Keep customers in the loop with automated shipment updates delivered by ShipEak through their preferred channels:- WhatsApp: Real-time alerts directly on customers’ phones, SMS: Quick updates for key delivery milestones, Email: Detailed tracking links and notifications, IVRS: Voice-based updates for enhanced accessibility. This multi-channel approach ensures customers are always informed, reducing “Where is my order?” (WISMO) inquiries and boosting satisfaction.
AI-Driven Accuracy and Predictability
Powered by AI, ShipEak’s system predicts delays and delivery exceptions, enabling proactive communication with customers. This predictive tracking gives smoother delivery management and reduces failed delivery attempts.
Seamless Carrier Integration
ShipEak supports real-time tracking across 550+ global carriers, including integration with:- FedEx, UPS, DHL, Blue Dart, Delhivery,…and more! Business can onboard new carriers in a day & maintain tracking visibility, ensuring a smooth delivery experience for customers.
Developer-Friendly APIs and Easy Integration
ShipEak provides developer-friendly APIs for rapid API integration with your existing eCommerce platform, Order Management System (OMS), or Warehouse Management System (WMS). Connect tracking data to your existing workflows, ensuring a consistent customer experience.
Comprehensive Analytics and Reporting
Track delivery performance with real-time insights into:- Delivery success rates, Carrier performance metrics, WISMO inquiry volumes, Customer satisfaction scores. These insights help you optimize carrier selection, refine customer communications, and drive operational improvements.
Secure and Compliant
Your data and your customers’ data are safe with ShipEak. Our platform complies with GDPR and holds certifications including SOC 2, ISO 27001, and ISO 27701.
ShipEak - All in One Platform to Deliver Clarity, Build Trust, and Take Control of Post-Purchase Ecommerce Logistics
1. Send timely tracking updates to customers to keep them updated
2. Enable a Single Order tracking page for customers
3. Identify Shipping Delays and auto-escalate to shipping carriers
4. Take 'Issue Specific' Customer feedback on failed deliveries and send to carriers
5. Help Customers to report Fake Delivery Attempts by carriers
6. Final Outcomes achieved by the Ecommerce Company
How ShipEak customers improve revenue and retention
Get a Free Demo to Know More About ShipEak Product
Seamless integration
500+ carriers
Tap into ShipEak extensive global network of shipping partners that includes postal services, last-mile couriers, 3PLs, freight forwarders, LTL carriers, and shipping; along with trusted local delivery providers.
50+ platforms
Quickly connect with ShipEak built-in integrations for leading eCommerce platforms and apps like Shopify, NetSuite, Salesforce Commerce Cloud, Magento, Klaviyo, Zendesk, and Attentive.
Tracking API and webhook
Built with developers in mind, ShipEak powerful multi-carrier tracking APIs and webhooks make it easy to integrate shipment tracking across 500+ global carriers and further saving your time and effort.
Top Global Brands Rely on ShipEak for
Real-Time Shipment Tracking That Builds Trust
A big opportunity for your business growth. Delivering Results for Industry Leaders. We are
proud of our work for and have worked hard.
35,000,00
Shipments Processed monthly
+2000
Cities Served Worldwide
+756
Satisfied Clients
+90
Operational Countries
Integrate multi-carrier tracking via API
Integrate shipment tracking into your website or system with ease. ShipEak’s tracking API delivers real-time visibility across all customer touchpoints without overloading your development team.
- Global coverage: 600+ carrier integrations and 45+ languages
- Accuracy: Normalized data and standardized 5 main- and 28 sub-statuses
- Data integrity: AI helps recognize new tracking number patterns
- Uptime & Reliability: 99.99%+ uptime, ISO 27001, SOC2, and GDPR compliance
FAQs on ShipEak Shipment Tracking
Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help
ShipEak integrates with 550+ global carriers to deliver instant, accurate tracking updates. Customers receive proactive notifications via SMS, email, and WhatsApp, ensuring full transparency and reducing “Where is my order?” (WISMO) inquiries.
Absolutely! ShipEak lets you create fully branded tracking pages, ensuring your customers enjoy a consistent and engaging experience from checkout to delivery, complete with personalized updates and promotional offers.
Our AI-powered system monitors carrier performance and shipping conditions in real time, selecting the best carrier and optimizing routes to reduce failed deliveries and costly returns.
Yes, ShipEak integrates with leading platforms like Shopify, Magento, WooCommerce, and BigCommerce. This further synchronizes orders and tracking data for a unified logistics experience.
ShipEak consolidates multi-carrier tracking into a single, branded interface, and provides proactive updates across channels. It gives rich insights into delivery performance—all in one platform, reducing the need to juggle multiple carrier systems.
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